Shipping policy

🚚 SHIPPING & DELIVERY - THE KAEN STANDARD

At KAEN, our commitment extends beyond curating Europe's finest formulas—we are dedicated to delivering them to you reliably and efficiently. We understand that when you order high-performance products, you expect high-performance service.

Our Fulfillment Promise

We process and dispatch all orders with precision and care from our central warehouse.

Standard Processing: Your order will be processed and dispatched within 1-3 business days.
Tracking: You will receive a shipping confirmation email, including a tracking number, as soon as your order is on its way.

Shipping Within Poland

We are pleased to offer a simple and convenient shipping structure for our customers in Poland.

FREE Shipping: Enjoy complimentary free shipping on all orders over 250 zł.
Standard Shipping: For orders under 250 zł, a flat-rate shipping fee will be calculated and displayed at checkout.

Special Requests & Gifting

If your order is a gift or you have a special request regarding its delivery, please add a note in the designated field during checkout. While we cannot guarantee specific delivery times, we will always do our best to accommodate your needs and make the experience special.

Important Information

To ensure a seamless delivery, please double-check that your shipping address and contact details are accurate. If our system detects an error, our customer support team will contact you promptly to verify the information.

During periods of high demand or promotional events, processing times may be slightly extended. We appreciate your patience as we ensure every package meets the KAEN standard of quality before it leaves our hands.